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FAQ

What is SusRebel?

SusRebel is an independent, new sustainable fashion brand committed to transforming fashion with eco-conscious clothing that promotes sustainability and inspires change. We focus on providing high-quality, stylish options for everyone, with a strong emphasis on environmental responsibility and inclusivity. As a new brand, we have many exciting designs to come, so join us early on this journey towards a more sustainable future.

What makes your clothing sustainable?

We carefully select eco-friendly materials like organic cotton and recycled polyester. Our garments are printed with water-based inks and produced by partners who adhere to strict ethical and environmental standards.

How do you contribute to environmental sustainability?

We're serious about making a difference. For every order, we plant a tree and rescue 10 plastic bottles from our oceans. Our production process uses 100% renewable energy, supporting our commitment to sustainability. These initiatives help reforestation efforts and reduce plastic waste, making a tangible impact on the planet.

Where is your clothing made?

Our garments are crafted with care and printed in the UK by our zero-waste, eco-friendly production partner in a facility powered by 100% renewable energy. We prioritise ethical and sustainable production practices to ensure our clothing aligns with SusRebel's core values of environmental responsibility and ethical manufacturing. The garments we use are sourced from a Belgian manufacturer, chosen for their unmatched standards in labour ethics, sustainability, and quality of materials.

Are you affiliated with any activist groups?

No, SusRebel is an independent sustainable fashion brand. We are committed to reducing the environmental impact of the fashion industry through ethical practices and inclusive clothing for everyone.

Do you offer clothing for both adults and children?

Yes, we had big plans for a children's collection, but to keep things focused and efficient, we're starting with our range for adults. A children's collection is in the works and will be introduced as we expand our product line.

What is the price range of your clothes?

Our prices vary depending on the item and its production costs. We strive to offer fair pricing for high-quality, sustainable fashion. Remember, fast and cheap fashion often comes at the cost of ethical practices and environmental health. At SusRebel, you're investing in products that are kind to both people and the planet.

Can I find your clothing range in physical stores?

For now, SusRebel is an online-exclusive brand. This helps us reduce overhead costs and environmental impact, passing the savings and benefits on to you.

What is your return policy?

We want you to love your SusRebel purchase. You have 14 days to initiate a return for most items. Use our online contact form to start the process. While you cover return shipping costs, we ensure a smooth and transparent return experience, with refunds processed within 10 business days of approval.

Do you ship internationally?

Currently, we focus on serving customers in the UK. However, we're planning to expand our reach to the USA, Australia, New Zealand, and Canada soon. Stay tuned for updates as we grow our global presence.

How do I care for my SusRebel clothing to ensure longevity?

Temperature: Wash at 30°C or below to preserve fabric quality.

Detergent: Use mild, eco-friendly detergents.

Air-Dry: Reshape while damp and air-dry flat or hang. Do not use a tumble dryer.

Heat Setting: Iron on a low to medium setting to smooth out any wrinkles and maintain fabric integrity.

What is your policy on diversity and inclusion?

SusRebel stands for unity, diversity, and inclusion. We oppose all forms of discrimination, including racism, xenophobia, and sexism. Our brand is committed to creating an inclusive environment through our product range, workplace, and community engagement, ensuring everyone feels valued and respected.

How can I stay updated on new releases and collections from SusRebel?

Stay connected with us on Instagram and Facebook, and subscribe to our newsletter. You'll get exclusive promotions, early access to new releases, and insider offers. Join our community and be part of the movement for sustainable fashion.

How can I contact SusRebel for more information or support?

We're here to help! You can reach us through several convenient methods:

Online Chat: Available on our website for instant support.

Contact Form: Use our contact form to send us a message directly.

Email: Reach out to us at support@susrebel.com.

We aim to respond to all inquiries within 48 hours.