✨ Get ready for something different! 👀

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Eco Pledge

🌎 SusRebel's Commitment to the Planet

Our commitment to sustainability and social responsibility is at the core of our brand. We're dedicated to making a positive impact on the environment and communities with every product we offer. Here's how we do it:

 

🌳 Plant a Tree Initiative

mangrove tree planted

Every purchase from SusRebel supports the reforestation of critical mangrove ecosystems in Kenya. These efforts enhance biodiversity, protect coastlines from storms and erosion, and provide fair employment opportunities to local communities. Join us in making a difference with every order.

 

♻️ Rescue Plastic Project

volunteer rescusing plastic
Join us in our mission to combat oceanic plastic pollution. Every purchase at SusRebel helps rescue 10 plastic bottles, reducing waste and supporting the creation of ethical recycling ecosystems. This initiative not only helps clean our planet but also provides job opportunities for those involved in the recycling industry.

 

💡 Get Sussed!

Your support helps propel our crucial environmental initiatives. When you choose SusRebel, you're doing more than just buying a product; you're taking a stand against fast fashion. 

Get Sussed about the impacts of fast fashion and join us on our mission to create a more sustainable and equitable world. Browse our collections and be part of our journey towards a greener, cleaner, and fairer future for everyone.
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Connect With Customer Services

Send an e-mail to support@susrebel.com

Chat Live With Us

Our Live Chat isn't always buzzing, but we will try to get back to you within 24 hours. You will find this on the contact page.

Delivery Times & Charges

We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.

Delivery Method Cost Delivery Time
Royal Mail 48 Tracked £2.45 2-5 days
Royal Mail 24 Tracked £3.25 1-3 days
DPD UK Courier £3.25 1-2 days

Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.

    Payment Options

    Your safety and convenience considered in our payment methods:

    • Credit Card, Visa, MasterCard for straightforward transactions.
    • Klarna. Shop now, empower your choices.
    • PayPal, PayPal Credit for secure and swift checkouts.

    Returns and Exchanges

    Not entirely ignited by your purchase? Return any item within 14 days of the delivery date. 

    Plant a Tree Initiative

    Every purchase from SusRebel supports the reforestation of critical mangrove ecosystems in Kenya. These efforts enhance biodiversity, protect coastlines from storms and erosion, and provide fair employment opportunities to local communities. Join us in making a difference with every order.

    Rescue Plastic Project

    Join us in our mission to combat oceanic plastic pollution. Every purchase at SusRebel helps rescue 10 plastic bottles, reducing waste and supporting the creation of ethical recycling ecosystems. This initiative not only helps clean our planet but also provides job opportunities for those involved in the recycling industry.

    Last order dates for Christmas 2024

     

    🌱 Our Eco-Friendly Promise

    We pride ourselves on our eco-friendly approach, where each clothing piece is crafted uniquely for you upon ordering. This promotes sustainability and exclusivity. Please allow up to 5 days for production time post-payment. 

      

    📦 Delivery Times & Charges

    We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.

    Delivery Method Cost Delivery Time
    Royal Mail 48 Tracked £2.45 2-5 days
    Royal Mail 24 Tracked £3.25 1-3 days
    DPD UK Courier £3.25 1-2 days

     

    Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.

     

    🕒 Dispatch and Delivery

    Orders are usually sent out within 3-5 working days of payment confirmation. Please expect potential delays during peak seasons.

     

    📬 Tracking and Updates

    A confirmation email with tracking details will be sent once your order is dispatched. An option to upgrade to courier service is available for full tracking within the UK.

     

    ⏲️ Handling Delays

    In case of delays, please allow an additional 10 working days for UK deliveries before contacting us.

     

    🔄 Returns and Exchanges

    Returns or exchanges for faulty items are accepted within 14 days of receipt. For non-faulty items, please initiate returns or exchanges using the return portal.

     

    📦 Packaging Details

    • Clothing Items: Packaged in weather-resistant kraft paper mailing bags that are compostable and recyclable.
    • Size and Fit: Packaging is designed to fit through a standard letterbox for convenience.
    • Combined Orders: Larger orders are shipped in reused boxes or courier recyclable bags, made from 80% reclaimed materials and are 100% recyclable.

      

    🔭 Expanding Our Horizons

    Currently shipping exclusively within the UK, with plans to expand to the USA and the EU in 2025.

    For more information or assistance, please feel free to contact us. We are dedicated to ensuring a smooth and enjoyable shopping experience.

    Send us a message

    Use our Live Chat facility or send us a message using the contact form below.

    Thanks for contacting us. We'll get back to you as soon as possible.

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