61 Bridge Street
Kington
Herefordshire
HR5 3DJ
Email: support@susrebel.com
Phone: 07359 227 278
Use our Live Chat facility or send us a message using the contact form below.
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Connect With Customer Services
Send an e-mail to support@susrebel.com
Chat Live With Us
Our Live Chat isn't always buzzing, but we will try to get back to you within 24 hours. You will find this on the contact page.
Delivery Times & Charges
We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.
| Delivery Method | Cost | Delivery Time |
|---|---|---|
| Royal Mail 48 Tracked | £2.45 | 2-5 days |
| Royal Mail 24 Tracked | £3.25 | 1-3 days |
| DPD UK Courier | £3.25 | 1-2 days |
Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.
Payment Options
Your safety and convenience considered in our payment methods:
Returns and Exchanges
Not entirely ignited by your purchase? Return any item within 14 days of the delivery date.
Plant a Tree Initiative
Every purchase from SusRebel supports the reforestation of critical mangrove ecosystems in Kenya. These efforts enhance biodiversity, protect coastlines from storms and erosion, and provide fair employment opportunities to local communities. Join us in making a difference with every order.
Rescue Plastic Project
We pride ourselves on our eco-friendly approach, where each clothing piece is crafted uniquely for you upon ordering. This promotes sustainability and exclusivity. Please allow up to 5 days for production time post-payment.
We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.
| Delivery Method | Cost | Delivery Time |
|---|---|---|
| Royal Mail 48 Tracked | £2.45 | 2-5 days |
| Royal Mail 24 Tracked | £3.25 | 1-3 days |
| DPD UK Courier | £3.25 | 1-2 days |
Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.
Orders are usually sent out within 3-5 working days of payment confirmation. Please expect potential delays during peak seasons.
A confirmation email with tracking details will be sent once your order is dispatched. An option to upgrade to courier service is available for full tracking within the UK.
In case of delays, please allow an additional 10 working days for UK deliveries before contacting us.
Returns or exchanges for faulty items are accepted within 14 days of receipt. For non-faulty items, please initiate returns or exchanges using the return portal.
Currently shipping exclusively within the UK, with plans to expand to the USA and the EU in 2025.
For more information or assistance, please feel free to contact us. We are dedicated to ensuring a smooth and enjoyable shopping experience.
Use our Live Chat facility or send us a message using the contact form below.
