Delivery
Last order dates for Christmas 2024
🌱 Our Eco-Friendly Promise
We pride ourselves on our eco-friendly approach, where each clothing piece is crafted uniquely for you upon ordering. This promotes sustainability and exclusivity. Please allow up to 5 days for production time post-payment.
📦 Delivery Times & Charges
We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.
Delivery Method | Cost | Delivery Time |
---|---|---|
Royal Mail 48 Tracked | £2.45 | 2-5 days |
Royal Mail 24 Tracked | £3.25 | 1-3 days |
DPD UK Courier | £3.25 | 1-2 days |
Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.
🕒 Dispatch and Delivery
Orders are usually sent out within 3-5 working days of payment confirmation. Please expect potential delays during peak seasons.
📬 Tracking and Updates
A confirmation email with tracking details will be sent once your order is dispatched. An option to upgrade to courier service is available for full tracking within the UK.
⏲️ Handling Delays
In case of delays, please allow an additional 10 working days for UK deliveries before contacting us.
🔄 Returns and Exchanges
Returns or exchanges for faulty items are accepted within 14 days of receipt. For non-faulty items, please initiate returns or exchanges using the return portal.
📦 Packaging Details
- Clothing Items: Packaged in weather-resistant kraft paper mailing bags that are compostable and recyclable.
- Size and Fit: Packaging is designed to fit through a standard letterbox for convenience.
- Combined Orders: Larger orders are shipped in reused boxes or courier recyclable bags, made from 80% reclaimed materials and are 100% recyclable.
🔭 Expanding Our Horizons
Currently shipping exclusively within the UK, with plans to expand to the USA and the EU in 2025.
For more information or assistance, please feel free to contact us. We are dedicated to ensuring a smooth and enjoyable shopping experience.