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About Us

🌱 Our Beginning

Welcome to SusRebel, where innovation meets sustainability to transform the fast fashion industry. With a strong commitment to environmental responsibility, we are dedicated to transforming and improving fashion practices.

🎯 Our Mission

At SusRebel, we believe fashion can drive positive change. Our clothing sparks dialogue and awareness, promoting a sustainable future.

🔭 Our Vision for Change

SusRebel aims to broaden its impact, inspiring change beyond our immediate community. Our dedication to sustainable practices is ongoing, as we constantly seek better ways to produce and consume fashion.

🏷️ Our Name

"SusRebel" embodies our values and mission. "Sus" stands for savvy awareness and sustainability, while "Rebel" signifies our challenge to conventional fashion norms. Together, SusRebel represents a bold, informed movement pushing for a sustainable future.

♾️ Our Logo

Our Infinity Earth logo merges the infinity symbol with the Earth, symbolising our ongoing commitment to the planet. This design reflects SusRebel’s dedication to creating a lasting, positive impact on the environment, reminding us that our actions today shape a sustainable world for future generations.

🚀 Embark on Our Journey

Join SusRebel’s world, where each piece of clothing advocates for sustainability. Together, let’s build a future where fashion and environmental care go hand in hand.

Connect With Customer Services

Send an e-mail to support@susrebel.com

Chat Live With Us

Our Live Chat isn't always buzzing, but we will try to get back to you within 24 hours. You will find this on the contact page.

Delivery Times & Charges

We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.

Delivery Method	Cost	Delivery Time
Royal Mail 48 Tracked	£2.45	2-5 days
Royal Mail 24 Tracked	£3.25	1-3 days
DPD UK Courier	£3.25	1-2 days

Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.

Payment Options

Your safety and convenience considered in our payment methods:

Credit Card, Visa, MasterCard for straightforward transactions.
Klarna. Shop now, empower your choices.
PayPal, PayPal Credit for secure and swift checkouts.

Returns and Exchanges

Not entirely ignited by your purchase? Return any item within 14 days of the delivery date.

Plant a Tree Initiative

Every purchase from SusRebel supports the reforestation of critical mangrove ecosystems in Kenya. These efforts enhance biodiversity, protect coastlines from storms and erosion, and provide fair employment opportunities to local communities. Join us in making a difference with every order.

Rescue Plastic Project

Join us in our mission to combat oceanic plastic pollution. Every purchase at SusRebel helps rescue 10 plastic bottles, reducing waste and supporting the creation of ethical recycling ecosystems. This initiative not only helps clean our planet but also provides job opportunities for those involved in the recycling industry.

Last order dates for Christmas 2024

🌱 Our Eco-Friendly Promise

We pride ourselves on our eco-friendly approach, where each clothing piece is crafted uniquely for you upon ordering. This promotes sustainability and exclusivity. Please allow up to 5 days for production time post-payment.

📦 Delivery Times & Charges

We believe in keeping our shipping costs straightforward and easy to understand. That's why we charge a flat rate for all deliveries, no matter the size or weight of your order. For heavier orders, we use UK Courier (DPD) to ensure swift and reliable delivery.

Delivery Method	Cost	Delivery Time
Royal Mail 48 Tracked	£2.45	2-5 days
Royal Mail 24 Tracked	£3.25	1-3 days
DPD UK Courier	£3.25	1-2 days

Occasionally, we offer free shipping codes. Sign up for our newsletter and follow our social media channels to get these exclusive offers.

🕒 Dispatch and Delivery

Orders are usually sent out within 3-5 working days of payment confirmation. Please expect potential delays during peak seasons.

📬 Tracking and Updates

A confirmation email with tracking details will be sent once your order is dispatched. An option to upgrade to courier service is available for full tracking within the UK.

⏲️ Handling Delays

In case of delays, please allow an additional 10 working days for UK deliveries before contacting us.

🔄 Returns and Exchanges

Returns or exchanges for faulty items are accepted within 14 days of receipt. For non-faulty items, please initiate returns or exchanges using the return portal.

📦 Packaging Details

Clothing Items: Packaged in weather-resistant kraft paper mailing bags that are compostable and recyclable.
Size and Fit: Packaging is designed to fit through a standard letterbox for convenience.
Combined Orders: Larger orders are shipped in reused boxes or courier recyclable bags, made from 80% reclaimed materials and are 100% recyclable.

🔭 Expanding Our Horizons

Currently shipping exclusively within the UK, with plans to expand to the USA and the EU in 2025.

For more information or assistance, please feel free to contact us. We are dedicated to ensuring a smooth and enjoyable shopping experience.